The Bug Genie team blog

What's cooking behind the scenes of The Bug Genie

Marking threads as solved, and logging in with OpenID – latest forum improvements

leave a comment »

We are currently making a few improvements to the forum, which will help make using the forum a better experience.

First of all, marking topics as solved

A feature that is often on support forums is a ‘mark as solved’ function. When your problem is solved, you can let everyone know what post in the thread solved the issue, and this brings many benefits:

  • We know a problem is solved, so we don’t have to come back to your thread, making our life easier
  • It’s easier for us to see what problems still need solving, saving us time
  • Other people with your problem can jump straight to the solution, saving them time
  • You can be satisfied that your problem is all wrapped up and done with, giving you more satisfaction

Threads marked as solved get a little green tick wherever they are shown, and clicking this tick jumps straight to the solution.

We have turned this on in our ‘problem-solving’ forums, though we can always add it to more if necessary.

To mark a thread as solved, just click the little tick. Please note that only you and the moderators/administrators can do this, so please be vigilant. The tick is found near the quote button:

Tick button on toolbar

And secondly, logging in with OpenID

Having multiple accounts everywhere is a pain. One of the new features in The Bug Genie 3.2 is OpenID support, and it would be a little contradictory if we supported it on our tracker but not the forums! With this in mind, once the theme is fixed, OpenID support will be added to the login page, so you don’t have to create yet another account to make use of the forums.

This is now available! You can link your existing accounts to an OpenID if you want, go to your user control panel and choose Profile.

Written by lsproc

January 4, 2012 at 23:41

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: